When running the server setup (5.2.9 MP1), I get to the point where it asks for the owner of the existing database. When I enter in the username and password, I get the error: "Unable to connect to the Database with the specified username and password. Please verify the Database settings."
Our SQL database is on a different server than our management server. All servers are 2008 R2, and the SQL server is also SQL 2008 R2. I suspect that the problem is because we have moved the database to a different server than it was originally on (the move was about 6 months ago). The SCSP services are all running fine at the present, but I wonder if the install is looking for the old database. Anyone have any troubleshooting steps?
So far I have tried looking through the xml files in the "C:\Program Files (x86)\Symantec\Critical System Protection\Server\tomcat\conf" folder and updated the references to the database server (the server.xml file was updated with the database move, but the others weren't touched). That didn't seem to make any difference.
I have also logged directly into the SQL server and connected to the database with the scspdba account to verify the username and password are correct and that the scspdba account is the database owner.