Hi team, we have Symantec endpoint protection 12 setup into our organization at the start of this year(2013). we are also using Widestep's Elite key-logger 4.93 running successfully from last 18 months in our organization. (we are not able to update elite key-logger due to our license is not flexible(perpetual) to 5th version of theirs). As my team mandatorily have setup Symantec client into each and every Windows machine due to our security policy and in-turn we also have to monitor users what activities they do in their work hours, we do this with the help of elite key-logger by key-logging and screenshots taking time to time automatically, which use to works best in our scenario (1000+ systems) until the Symantec deployment came to scene. What is happening is Symantec is removing all the associated programs, background services and files which elite key-logger is using, even it is not allowing key-logger to get installed, and not allowing keylogger to work which stops us from taking out user logs. I tried every configuration/exceptions from server and client side but still no success. I am studying elite key-logger's behavior patterns so that I can except it from Symantec. I did googling deeply but still no result. Do you have experience in this kind of scenarios? How we can add exception for Widestep's Elite key-logger into Endpoint manager or how we can approach both vendors with technical details. We need to symantec (SEP12) and elite keylogger to work together in our systems. Your help would be greatly appreciated.
Note:- I cannot disclosed company's information right now as per security policy and I am individually trobleshooting/implementing it.
You can contact me furthur for more information.
thanks.