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Windows XP SP3 hang after installing SEP 12.1.3

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ソリューションが必要です

We have quite a lot of desktops with Windows XP SP3 installed freeze (still can move the mouse cursor but no response on any program) a few times a day. After troubleshooting for a few days, we conclude that it's the SEP clients that we have upgraded recently to version 12.1.3 that causes this incident.

To verify if it is the SEP 12.1.3 that causes the freeze, we downgrade some desktops to SEP 11.x and the desktops are back to normal functionality. Those desktops with Windows 7 installed do not experience this. 

I have try to disable Network Theat Protection for 2 desktops and monitor for few days to see if it is the cause.

Anyone has any clue? 

 


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